RETURN & REFUND POLICY
At Joseph & Emma Boutique, we strive to provide all our customers with exceptional service and pleasant shopping experiences. Our return and refund policy has been carefully designed to guarantee maximum satisfaction under specific conditions. Please carefully review the guidelines below regarding returns and refunds.
100% Money-Back Guarantee for New Products
We offer a full money-back guarantee for all new products, except for promotional items. Discounted products are excluded from this guarantee.
No Returns for Discounted Products
Products purchased on sale are not eligible for return. These purchases are final and cannot be returned or exchanged, even in case of incorrect sizing.
Return Costs
Customers are responsible for return shipping costs. Joseph & Emma Boutique does not refund return costs and is not responsible for expenses incurred during the return process. Please refer to our general terms and conditions for additional information.
Return Request Deadline
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please adhere to this deadline to be able to take advantage of the return option.
Exchange of Discounted Products
Discounted products cannot be exchanged, even in case of incorrect sizing. Please ensure you select the appropriate size before making your purchase.
100% Guarantee for Defective Products
We offer a full guarantee for all defective products. If a product has manufacturing defects, it may be returned for a full refund or exchange, according to your preference.
Return Process
To initiate a return, please send an email to info@josephandemma-boutique.ca. Once the return is approved, you will receive detailed instructions for completing the return process.
Return Form Requirement
Returns without a completed return form will not be processed. Please include this form with your return to ensure proper processing of your request.
Summary
Joseph & Emma Boutique makes every effort to ensure customer satisfaction. By adhering to our return and refund policy, we ensure that all returns will be processed efficiently and fairly.
For any questions or comments, please contact our customer service department at:
