TERMS & CONDITIONS

Last updated: November 6, 2025

Article 1 – Definitions

In these general terms and conditions, the following terms are defined as:

Withdrawal period: the period during which the consumer may exercise their right of withdrawal from the contract;

Consumer: any natural person who is not acting in the course of their professional or business activities and enters into a distance contract with the entrepreneur;

Day: calendar day;

Duration contract: a distance contract concerning a series of products and/or services, the delivery and/or purchase obligations of which are spread over time;

Durable medium: any device that enables the consumer or entrepreneur to store information in a manner that allows future access and reproduction without changes;

Right of withdrawal: the ability to cancel a distance contract within the withdrawal period;

Entrepreneur: the natural or legal person offering products and/or services to consumers at a distance;

Distance contract: a contract whereby, within an organized system for distance sales of products and/or services, the contract is concluded solely through the use of one or more means of distance communication;

Means of distance communication: a means that enables the conclusion of a contract without the physical meeting of the consumer and entrepreneur;

General terms and conditions: these general terms and conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

Company name: Joseph & Emma Boutique

Chamber of Commerce registration number: 95700579

Trade name: Joseph & Emma Boutique

VAT number: NL867247721B01

Customer service email: info@josephandemma-boutique.ca

Business address: Heuvelplein 225, 4812PD Breda, The Netherlands

Article 3 – Applicability

These general terms and conditions apply to every offer from the entrepreneur and every distance contract concluded between the entrepreneur and the consumer.

Before concluding a distance contract, the text of these general terms and conditions must be made available to the consumer. If this is not reasonably possible, the entrepreneur must indicate, before the contract is concluded, that the general terms and conditions can be reviewed at the entrepreneur's premises and will be sent free of charge to the consumer upon request as soon as possible.

If the distance contract is concluded electronically, the text of the general terms and conditions may, contrary to the previous paragraph, be made available to the consumer electronically in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, it must be indicated where the general terms and conditions can be reviewed electronically and that they will be sent free of charge at the consumer's request, either electronically or otherwise.

Article 4 – The Offer

If an offer has limited validity or is subject to conditions, this must be explicitly stated in the offer.

The offer is non-binding. The entrepreneur has the right to change and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to properly evaluate the offer. If the entrepreneur uses images, they must faithfully represent the products and/or services offered. Obvious errors in the offer do not bind the entrepreneur.

All images, specifications, and data contained in the offer are indicative and cannot form the basis for claims for compensation or contract cancellation.

Images of products are faithful representations of the products offered, however, the entrepreneur does not guarantee that the displayed colors correspond to the actual colors of the products.

Each offer contains clear information about the rights and obligations of the consumer related to accepting the offer, specifically:

• The price, excluding customs duties and VAT for imports. These additional costs are borne and accepted by the consumer. The postal or courier service will apply a special system for postal and courier services.
• Any delivery costs;
• The manner in which the contract will be concluded and the actions required;
• Whether or not the right of withdrawal applies;
• The method of payment, delivery, and contract fulfillment;
• The deadline for accepting the offer or the period during which the entrepreneur guarantees the price;
• The possibility of reviewing the contract terms after its conclusion;
• The possibility of checking and correcting information provided before concluding the contract;
• Other available languages for concluding the contract;
• Codes of conduct to which the entrepreneur adheres and how the consumer can consult them;
• The minimum duration of the distance contract in case of a duration contract.

Article 5 – The Contract

The contract is concluded when the consumer accepts the offer and fulfills the stated conditions.

If the consumer accepts the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance electronically. Until this acceptance is confirmed by the entrepreneur, the consumer may cancel the contract.

If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transmission of data and ensure a safe online environment.

The entrepreneur may, within legal limits, verify whether the consumer can meet their payment obligations, as well as other information relevant to concluding the distance contract. If the entrepreneur has legitimate reasons not to conclude the contract, they may refuse the order or impose special conditions.

Article 6 – Right of Withdrawal

The consumer may cancel the contract within 30 days of receiving the product without providing a reason. This period begins the day after the consumer or their representative receives the product.

During this period, the consumer must handle the product and its packaging with due care. If the consumer wishes to exercise the right of withdrawal, they must return the product with all accessories, and if possible, in its original condition and packaging, in accordance with the entrepreneur's instructions.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises the right of withdrawal, the consumer bears all costs of returning the products. This also includes the costs of return to the country of origin, namely to our supplier in China.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than within 30 days of withdrawal, provided that the product has been returned or proof of its return has been provided.

Article 8 – Exclusion of Right of Withdrawal

The entrepreneur may exclude the right of withdrawal for certain products, as indicated in Articles 2 and 3. The exclusion of the right of withdrawal is only valid if the entrepreneur explicitly stated this in the offer before the contract was concluded.

Exclusion of the right of withdrawal applies only to products:

• Made according to the consumer's specifications;
• Of a personal nature;
• Which, due to their nature, cannot be returned;
• That are perishable or subject to rapid deterioration;
• Whose price depends on fluctuations in the financial market.

Article 9 – Price

Prices of products and/or services offered will not be increased during the validity of the offer, except for changes related to VAT rates.

The entrepreneur may offer products or services whose prices are subject to financial market fluctuations.

Price increases within 3 months of concluding the contract are only permitted if they result from legal provisions.

In case of a printing error, the entrepreneur is not obligated to deliver the product at the incorrect price.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that the products and/or services comply with the contract, the requirements specified in the offer, and the legal provisions in force at the time of concluding the contract.

The warranty provided by the entrepreneur, manufacturer, or importer does not affect the consumer's rights under applicable law.

Article 11 – Delivery and Fulfillment

The entrepreneur will take all necessary steps to carefully fulfill product orders. The place of delivery is the address specified by the consumer.

Accepted orders will be fulfilled within a maximum of 30 days, unless a different deadline has been agreed upon with the consumer.

Article 12 – Duration Contracts: Termination and Extension

The consumer may terminate an indefinite duration contract at any time with a maximum notice period of one month.

Duration contracts may be terminated at the end of the agreed period with a maximum notice period of one month.

Article 13 – Payment

Unless otherwise agreed, amounts due from the consumer must be paid within 7 days from the start of the withdrawal period.

Article 14 – Complaint Resolution

Complaints regarding the fulfillment of the contract must be submitted within 7 days of discovering the problem.

Complaints will be handled within 30 days.

Article 15 – Disputes

Dutch law applies to every contract concluded between the entrepreneur and the consumer, even if the consumer resides abroad.